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Terms and Conditions That Govern Your by365 Account

These terms set out what you agree to when you open an account with by365 and use our sportsbook, casino, or wallet features.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesRegion and law dependentSubject to change with noticeBangladesh-focused access conditions
by365 Terms and Conditions That Govern Your by365 Account
HOW WE ENFORCE THESE TERMS

Account Security and How We Handle Your Data

We take the integrity of every account seriously. Your personal details — name, phone number, and linked wallet such as bKash or Nagad — are stored securely and used only for account verification, transaction processing, and fraud prevention. We do not sell account data to third parties. If you want to update the mobile number linked to your Rocket or Nagad wallet, submit a request through account settings and we will verify your identity before making any change.

Account Verification We verify wallet ownership by matching your bKash or Nagad number to the name on your account. This step protects you from unauthorised withdrawals.
Data Retention We keep your account records for as long as required under applicable regulations. You may request a summary of the data we hold by contacting support in writing.
Cookie and Session Use We use session cookies to keep you logged in on mobile. No marketing or tracking cookies are placed without your acknowledgement at first visit.
Requesting Account Changes To close your account or update key details, submit a written request through live chat or email. Changes take effect after identity confirmation is complete.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe an action has been taken against your account in error, our support team can walk you through the relevant section. Reach us through the channels below and keep your account ID ready so we can pull up your case without delay.

Live Chat Open the chat icon from any page on by365. Our team can address terms-related account questions and explain specific clauses that apply to your situation.
Email Support Send a detailed message to our support address for written clarification on account suspensions, wallet verification holds, or eligibility questions under these terms.
Account Help Centre Visit the Help section inside your by365 account for self-service articles that explain common terms queries around bKash deposits, withdrawal holds, and account limits.

Common Questions About by365 Terms and Conditions

These are the questions we see most often about account rules, wallet conditions, and eligibility. If your question is not here, our support team can point you to the exact clause that applies.

Account eligibility depends on your local law and whether your region is supported. You must confirm that online betting is permitted where you are before completing registration.

No. Your deposit wallet must be registered in your own name. Using another person's bKash, Nagad, or Rocket account violates our terms and may result in a hold on withdrawals.

Withdrawals are paused until the mismatch is resolved. Contact support with your account ID and wallet details and we will guide you through the verification process.

We publish the latest version at this page address and, where practical, send a notification to your registered contact. Using your account after the update counts as acceptance.

Yes. Breaches such as running multiple accounts, sharing login details, or wallet name mismatches can lead to suspension. We review cases individually before any final action is taken.

Send a written request through live chat or email. We will verify your identity and share a summary of the account data we hold, in line with applicable data regulations.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.