What We Collect and Why We Hold It
We collect information you provide when registering — your name, contact details, date of birth and account credentials. When you deposit or withdraw using bKash, Nagad, or Rocket, we record the transaction reference, wallet number and amount to verify the payment and credit your account correctly.
-
1
We also log device identifiers, browser type and IP address each time you log in, so we can detect suspicious access and keep your account secure. If you contact our support team, the conversation is stored and linked to your account for follow-up accuracy. We do
-
2
not collect more than we need to run your account, process payments, and meet obligations under applicable law. Any data linked to your Nagad or Rocket wallet is used solely to match incoming transfers to your by365 account — it is never shared with marketing partners
-
3
or sold. Cookies and session data help us remember your preferences and keep your lobby state intact between sessions. How long we hold your data depends on the type of record: account credentials are held for as long as your account is active, while payment records
-
4
may be retained longer where local law or eligible regional requirements apply. You can ask us to update or remove your information at any time through the channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.