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What Our Legal Terms Mean for Your Account

by365 operates under terms that depend on your local law and eligible region — access to sports betting, live casino, and account wallet functions is not uniform across all jurisdictions.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsUser rights and data handlingContact path for legal queries
by365 What Our Legal Terms Mean for Your Account
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies and Account Rights

We handle your account data with a clear purpose: to run your account securely, process payments through bKash, Nagad, and Rocket correctly, and comply with the legal obligations that apply in eligible regions. Here is how each area works in practice.

Data Retention

We keep account and transaction records for as long as required by applicable law. When the retention period ends, data is deleted or anonymised — not held indefinitely without reason.

Cookie Use

Cookies on by365 track session state, payment flow continuity, and region detection. You can manage non-essential cookies through your browser settings at any time without losing account access.

Account Security

Your account is protected by OTP verification on login and on wallet actions like bKash withdrawals. Never share your OTP. Contact support immediately if you suspect unauthorised access.

Request Your Data

You have the right to request a copy of the data we hold on your account. Submit the request through Account Settings or via email support, and we will respond within the period required by applicable law.

LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

Legal questions about your account, your data, or these terms need a direct answer — not a form letter. Our support team handles legal and policy queries separately from general account help. Reach us through the channels below, and include your registered account details so we can respond accurately and promptly.

Live Chat Open the chat widget from any page on by365. For legal queries, select the account or policy topic so your message routes to the right team member directly.
Email Support Send your legal or data query to our support address. Include your account ID and the specific policy clause or transaction in question for a faster, clearer response.
Account Help Centre Log in, go to Account Settings, and open the Help section. From there you can submit a formal legal or policy request that is tracked and responded to in writing.

Legal Questions We Hear Most Often

These are the questions we receive most frequently about our legal terms, account eligibility, and user rights. If your question is not covered here, reach us through live chat or email with your account ID and the specific clause you need clarified.

Access depends on your local law and eligible region. We do not make legal representations for every jurisdiction. Check your local regulations before opening an account or making a deposit.

If your region loses eligibility under updated terms or local law, we will notify you. Any pending balance can be withdrawn to your registered bKash, Nagad, or Rocket wallet before the account is closed.

Log in, open Account Settings, and submit a data request form. Alternatively, email support with your account ID. We respond within the timeframe required by applicable law in your region.

You can request deletion of non-mandatory data. Some records — such as transaction logs tied to bKash, Nagad, or Rocket payments — must be retained for legal compliance and cannot be removed on request.

We post a notice on the site and, where possible, send an alert to your registered contact. Continued account use after the notice date means you accept the updated terms.

Account registration requires that you meet the minimum age requirement under your local law. We verify eligibility during registration and may request identity documents to confirm this before processing withdrawals.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.